The writing is on the wall like never before – or soon will be – when it comes to Police’s commitment to the New Zealand public.
A refreshed version of our Commitment of Service poster is being distributed to police stations, to be displayed where members of the public can see it.
The poster is designed to be clear and easy to read – and in A2 format is far larger than its A4 predecessor.
It includes Our Mission – To be the safest country – and six promises under ‘Our commitment to you’.
These are to treat people fairly; that our staff will be competent; to do what we say we’ll do; to aim to meet service expectations; to take individuals’ circumstances into account; and that our service will be good value for tax dollars.
“This is our partnership with our communities,” says Assistant Commissioner Jevon McSkimming. “These are the things that are important to people when they come to us for service. They are the drivers of satisfaction.
“To make a difference requires a culture based on service. It means having a service mindset, understanding what the community expects of us, and making a big effort to get those six things right.”
The six commitments are fundamental to reaching our target of having the trust, confidence and satisfaction of 90 percent of people.
Results of the Citizens’ Satisfaction Survey released this month show the percentage of respondents with full or quite a lot of trust and confidence in Police remains steady at 77 percent. However there are areas where we need to do better.
“This is what we’ve promised people,” says Jevon. “We’re putting it in all our public spaces. It’s the way we work and it contributes to Our Business.”
Sharon Johnston, Customer Services Manager at Wellington Central, says the Commitment to Service reflects her team’s focus on helping people – whether theirs is a police matter or not.
“We’re all about helping people,” she says. “It may be that we can’t help them directly, but we can give them contact details of people who can.
“People don’t come here because they want to, they come because they need help and have nowhere else to go.”