Service delivery a top priority for Police

Police have marked the 1000th piece of feedback from an online portal launched last May.

Police use the feedback from the praise and complaints portal to quickly address shortfalls in service and thereby progress recommendations in the 2007 Commission of Inquiry (COI) into Police Conduct.

One of the inquiry’s recommendations was to address Police accountability, particularly around making it easy for people to find out the right information on their rights if they wanted to make a complaint to Police.

While many people using the portal have complained about service more than 20 percent of feedback praised Police. 

Deputy Commissioner Viv Rickard says it's great that we're able to acknowledge good service and ensure feedback gets back to those staff members who deserve it.

“It's also vitally important that Police remain committed to fixing things up when the public aren't happy with our level of service.

“For example, did we treat people fairly, was our attitude right, did we give the right information and was the service we provided acceptable? Often these matters can be resolved quickly and to the satisfaction of the person who raised the concern.”

New Zealanders continue to have high levels of trust and confidence in the New Zealand Police. The independently-run Citizens' Satisfaction Survey asks people their views about Police, feelings of safety and what their service experience was like if they have recently had contact with police.

"At 77 percent, New Zealand Police’s overall trust and confidence rating is the envy of many overseas police services," says Deputy Commissioner Rickard.