"A nationally expanded Crime Reporting Line will mean better service for victims" says Deputy Commissioner Mike Bush. "Less paperwork means frontline officers can focus on prevention and be out in communities where they need to be."
The re-furbished Harlech House in Otahuhu, Auckland, physical home of the expanded Crime Reporting Line (CRL) was officially opened today by Police Minister Hon Anne Tolley.
Significant building work means more staff can now be housed at Harlech House.
"The Crime Reporting Line is an essential piece of the Policing Excellence jigsaw," says Deputy Commissioner Bush, who sponsors the Policing Excellence programme of work.
"A nationwide CRL enables our staff to be in the right place at the right time to make a difference" he says.
"It has made a huge difference in districts where it has already been rolled out. Complaints are taken straight away and intelligence information is available immediately. File Management Centres in each district quickly assess and screen the incident reports to implement appropriate follow-up action in those districts."
CRL communicators currently answer around 400,000 calls a year from nine Police districts, take 111 calls when there are spikes in demand and provide advice to the public.
The remaining three districts (Tasman, Northland and Southern) are scheduled to receive the service before 30 June.
When the expansion is complete, the Crime Reporting Line is expected to take half a million calls a year.
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