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Watchhouse Assistant - Shift - Masterton

Vacancy No: 
297202
Start date: 
Friday, 20 November 2009
End Date: 
04/12/2009
Location: 
Wellington
Occupation: 
Customer Service
Remuneration: 
Broadbanded (see advertisement)
Email Applications to: 
suzanne.bell@police.govt.nz
Physical Address: 
Wellington HR
Text: 
Watchhouse Assistant – Shift
(Front Counter Staff)
MASTERTON POLICE STATION

We are seeking a Watchhouse Assistant to provide operational and administrative support at the Masterton Police Station.

 
If successful, you will be required to work rotational shifts covering Monday through to Sunday - days and evenings.
 
The successful applicant will need to be highly motivated and be able to demonstrate the following:
 
·        Excellent interpersonal skills
·        Experience in computer applications including Word, Excel and Lotus Notes
·        Ability to problem solve
 
The successful applicant will be required to undergo a security clearance.
 
An information / application pack can be obtained by contacting the Wellington Central Police Station on 04 802 3644 or email suzanne.bell@police.govt.nz Alternatively you can pick an application pack up from the Masterton Police Station.
 
Applications close on 04 December 2009
Position Description: 
Watchhouse Assistant - shift
 
Vacancy: 297202
Location: Wairarapa
 
 
VACANCY DETAILS
Location of Vacancy:
Wairarapa
Vacancy No:
297202
Title:
Watchhouse Assistant - shift
Additional Information:
 
District HR:
Wellington
Position applies to:
Police Employee
Location of Vacancy:
Wairarapa
RemunerationRange:
Band C - shift
( $43,081 to $49,164)
 
Reports to:
 
Shift Supervisor
Panel Members:
S/Sergeant Warwick Burr (Chair
Sergeant Paul Lee
Tonia Sharp, Watchhouse
Kathryn Ross, Executive Officer
Direct Reports:
 
None
 
 
 
Closing Date:

04/12/2009
 
OTHER REQUIREMENTS

 

PURPOSE
 
To provide operational and administrative support at a Police Station.
 
KEY ACCOUNTABILITIES
 
1. Service Delivery
  • Contributes to the operational effectiveness of the Watch-house, Public Counter and response to incidents by:
    • Answering telephone calls, assisting with enquiries, screening and re-directing telephone calls.
    • Assisting callers when out stations are unattended if appropriate.
    • Assessing requests from public, either by telephone or at the public counter, giving appropriate advice or advising Police staff and redirecting where appropriate.
    • Documenting incidents reported either by telephone or at the public counter and referring complaints to Police staff for follow up investigation.
    • Documenting reports on the Communication Centre system and allocating the appropriate priority code.
    • Determining information on potential danger to attending units and alerting the Communications Centre.
    • Assisting to allocate jobs received at the station using differential response policy.
    • Monitoring unit action and arranging any assistance if requested.
    • Initiating urgent Police response to incidents requiring immediate attention.
    • Carrying out dispatcher duties in prolonged local emergency services if required.
    • Contacting call-out persons as authorised by the duty Senior Sergeant.
    • Completing appropriate report forms and timely submissions of correspondence to supervisor.
    • Supervising drawing of raffles and checking and recording results from daily papers.
    • Signing in defendants reporting while on bail.
    • Assisting with maps, contacting call out persons and emergency services as authorised by the duty NCO if appropriate.
    • Sending fax messages for staff and receiving and actioning incoming fax messages
    • Receiving applications and completing other administrative action in relation to firearm licences and enquires.
    • Recording lost property reports and receiving found property and issuing appropriate forms.
    • Updating and issuing internal telephone directory.
    • Preparing daily roster of staff on shift .
    • Cutting items of lost property and other items of interest from daily newspapers if appropriate.
    • Providing relief for Watch-house Manager/Keeper during times of annual leave, sickness etc (including meal breaks) where possible.
    • Maintaining stationery supplies if required.
    • Caring for missing children brought into the station.
 
2. Administration Support
  • Carries out transactions on the Police Computer Systems, including the Wanganui Computer including:
  • Receiving, actioning and logging all incoming and outgoing switch messages.
  • Inputting of data into the computer including (but not limited to) docloc entries, property, vehicles of interest, warrants summonses and PHRIS.
  • Entering informations.
  • Printing leave totals and actioning leave enquires if required.
  • Entering Peoplesoft time sheets if required.
  • Carrying out remote batch printing if required.
  • Receives and actions computer queries from Police staff.
  • Vets jury lists if required.
  • Issues media releases as per media book where authorised.
  • Maintains and updates computer manuals.
  • Assists sectional staff in using the computer.
  • Orders and maintains accurate records of stores and supplies for the station
  • Arranges for maintenance and/or repair of any items eg: word processing units, photocopiers, fax machines.
  • Checks all accounts for payment for maintenance and repair.
  • Administers the petty cash for the station.
  • Administers any money received in the station and arranges for deposit in the appropriate bank account.
  • Maintains telephone and fax toll registers and checks accounts for payment.
  • Updates and maintains staff cards.
  • Checks and updates bail-card system where required.
  • Complies with OSH workplace policies and standards
  • Contributes to the identification of OSH issues within the workplace and ensuring these are brought to the attention of supervisors.
 
3. Customer Service
  • Ensures all service requests and complaints are met with a professional, customer-focused and timely response.
  • Assesses customer needs, analyses customer satisfaction, identifies issues, and develops and implements appropriate strategies.
  • Fosters an atmosphere where customer responsiveness is fostered, recognised and rewarded.
  • Assesses the changing needs of the customer and implements strategies to respond to them.
  • Establishes systems, standards and strategies with stakeholders for delivery of service and continually identifies opportunities for improved effectiveness.
  • Establishes, monitors and reports on performance measures for the delivery of services.
 
POSITION REQUIREMENTS
 
Competencies
 
Accountability for Performance
 
Effective performers take personal responsibility for achieving personal and team goals and targets. They set clear objectives and are committed to their work. They plan, prioritise and use their time and energy effectively to achieve desired outcomes. They promote accountability in others and take responsibility for their own actions and decisions
 
Challenging for Continuous Improvement
 
Effective performers are flexible and responsive to the changing needs of the community and organisation. They constantly seek improvement to ensure effective and efficient service delivery. They demonstrate the ability to adapt to new situations and promote and encourage initiatives for personal and organisational improvement
 
Exercising Judgment
 
Effective performers seek out and make full use of all available information and experience to resolve a situation. They analyse the options and associated risks while considering possible solutions within time constraints. Once the analysis has been completed, they make sound decisions or recommendations.
 
Technical Skills
 
Demonstrates knowledge of the Police Computer Systems, Microsoft Word, NIA and I Net or the ability to adapt previous computer skills.

Demonstrates the key characteristics of outstanding customer service and the ability to work in a busy environment.
 
 
 
NOTE
NOTE:
For selection purposes each of the above requirements will be considered in relation to the following:
1. Potential to perform well in the position, given a reasonable period of time for familiarisation and /or training.
2. Personal attributes and temperament relevant to the position.
3. General health which allows for the performance of all duties and functions of the position.