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Staff Welfare Officer
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Start date:
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Friday, 23 October 2009
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Location:
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Counties Manukau
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Occupation:
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Health & Safety
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Remuneration:
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$60,132 to $81,356 (Band G)
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Physical Address:
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PNHQ HR
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Text:
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Staff Welfare Officer - Counties Manukau
Vacancy 297133
NZ Police is looking for an advanced practitioner to join the National Welfare Services team. This position is based in Counties Manukau.
In this role you will responding to Police employees following critical incidents, assessing and making appropriate referrals to health professionals and maintaining oversight and case management. Also, you will be identifying and responding to trends within the district and provide first line advice to management regarding employees. This role is part of a national multi-disciplinary team as well as part of the Counties Manukau District Human Resources Team.
We need a team member who can demonstrate:
- Experience in one of the following disciplines - Social Work, Occupational Therapy, Nurse/Counselling.
- Experience in assessing and making appropriate referrals to health professionals.
- Very strong and up to date working knowledge and experience in assessing for psychological impacts.
- Case management experience.
You must be a self-starter who works well autonomously, but also enjoys being part of a team environment. You will have a pro-active approach with an adaptable nature and confidence in your abilities. Due to the nature of this position, you will also need to possess excellent written and oral communication skills.
The successful applicant must hold a relevant tertiary qualification and will be required to undergo a full reference and security check prior to any offer of employment being made.
Applications must include a covering letter, chronological CV and completed application form.
The closing date for applications is Friday 6 November 2009
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Position Description:
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Staff Welfare Officer
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Vacancy: 297133
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Location: Counties Manukau
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VACANCY DETAILS
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Location of Vacancy:
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Counties Manukau
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Vacancy No:
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297133
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Title:
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Staff Welfare Officer
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Additional Information:
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District HR:
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HR Service Centre
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Position applies to:
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Police Employee
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Location of Vacancy:
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Counties Manukau
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RemunerationRange:
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Band H Sworn / G Non Sworn
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Reports to:
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National Coordinator: Employee Assistance (HR)
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Panel Members:
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Kate Frater (chair)
Brendan Ryan
Peter Hayes - Police Association
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Direct Reports:
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This position has no direct reports
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Closing Date:
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06/11/2009
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Provision of welfare support and assistance to all Police employees and their families.
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1. Service Delivery
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- Provides assistance and counselling to employees and their families, usually on a short-term basis.
- Assesses and refers employees and their families on to specialist services as required.
- Monitors progress for any referrals made to ensure the employee and his/her family are satisfied with the service provided and the matter has been successfully resolved.
- Responds to traumatic incidents in a timely manner, assessing needs and coordinating trauma support services as required.
- Provides support and assistance to employees requiring workplace rehabilitation.
- Acts as a mediator or advocate, where appropriate, except in disciplinary matters.
- Acts as a source of expert information and advice on welfare-related matters.
- Provides information on and access to internal policies, provisions and services available to employees and their families.
- Responds, accurately and in a timely manner, to staff queries on welfare-related matters.
- Develops, in conjunction with HR Managers and other staff welfare officers, information resources for staff in response to common queries.
- Identifies and raises with management policy or practices, procedural gaps, trends or issues which affect the well-being of staff, recommending appropriate strategies to address the matters raised.
- Provides welfare assessments to management, for example in relation to the selection of staff for special operations and applications for a welfare transfer.
- Provides pro-active, timely and accurate advice to senior management and shares information appropriately.
- Promotes awareness of health, safety and the importance of self-care with individuals and groups.
- Promotes awareness of health and safety responsibilities and positive people management with front-line supervisors and other managers.
- Plans, implements and evaluates educational and other strategies, programmes and projects focused on prevention of and early intervention in identified welfare-related problems.
- Contributes to the development of OSH, EEO and welfare-related policies.
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2. Relationship Management
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- Establishes and maintains positive, supportive and collaborative working relationships with:
(a) District Commanders, Area Managers, District HR Managers, HR Strategic Advisers, Police supervisors, Managers of Psychological Services, Medical Services and Welfare Services, Medical Services staff, Police Chaplains, PEOs, Iwi Liaison Officers, Women’s Consultative Committees, EEO Coordinators, sexual harassment contact officers.
(b) External service providers and organisations i.e. NZ Police Welfare Fund, NZ Police Association, Police approved psychologists, specialist health services, ACC, CRM, the Family Court, social service organisations.
- Develops and fosters an understanding of roles and responsibilities with key relationships.
- Encourages behaviour that develops a constructive culture as described by the identified ideal NZ Police culture.
- Maintains professional and personal communication networks within the social work, counselling, psychological and Police industries.
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3. Team Work
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- Contributes in a positive manner to the setting of welfare service goals, plans and standards in line with the organisational goals, ethics and values as set out in the Strategic and Corporate Plan.
- Contributes to the development of professional best practice and an effective welfare service.
- Maintains positive, supportive and collaborative working relationships with welfare service staff.
- Shares information appropriately and actively and constructively participates in supervision, case review and team meetings.
- Attempts to constructively resolve problems and conflicts.
- Maintains appropriate professional boundaries with Police staff, a high level of confidentiality and adheres to the welfare service professional code of ethics and practice.
- Contributes to the identification and monitoring of workplace hazards and also to the reporting of accidents and near misses.
- Maintains case notes, records, service statistics and timesheets in a timely manner.
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4. Customer Service
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- Acts in a friendly, responsive and timely way towards people using the welfare service.
- Delivers a service that is acceptable, readily available and accessible to employees.
- Ensures that service delivery is responsive to the needs of Maori staff and integrates both the Treaty principles and Maori values and principles consistent with the spirit and substance of the Treaty of Waitangi.
- Assesses and analyses concerns, issues, needs and resources of employees and their families in relation to welfare services.
- Plans, implements and evaluates strategies and programmes to respond to welfare concerns, issues and needs of employees and their families.
- Complies with the quality service standards set for the staff welfare service.
- Uses discretion in an appropriate manner in dealing with problems.
- Shows flexibility in approaches to different situations when it is apparent that a method or approach is inappropriate.
- Sets priorities and manages own time effectively.
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Competencies
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Accountability for Performance
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Effective performers take personal responsibility for achieving personal and team goals and targets. They set clear objectives and are committed to their work. They plan, prioritise and use their time and energy effectively to achieve desired outcomes. They promote accountability in others and take responsibility for their own actions and decisions
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Building Partnerships
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Effective performers work co-operatively with others to build partnerships and achieve desired outcomes. They actively network, create and maintain relationships that inspire trust amongst all stakeholders in order to share information and co-ordinate action effectively.
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Exercising Judgment
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Effective performers seek out and make full use of all available information and experience to resolve a situation. They analyse the options and associated risks while considering possible solutions within time constraints. Once the analysis has been completed, they make sound decisions or recommendations.
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Technical Skills
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Experience in assessing and making appropriate referrals to health professionals.
A very strong and up to date working knowledge and experience in assessing for psychological impacts.
Case management experience.
A minimum of six years post graduate.
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Special Requirements
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Experience in one of the following disciplines - Social Work, Occupational Therapy or Nurse / Counselling.
Must hold a relevant tertiary qualification
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Additional Information
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Successful applicants must reside in Auckland Region
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For selection purposes each of the above competencies will be considered in relation to the following:
- Potential to perform well in the position, given a reasonable period of time for familiarisation and/or training.
- Personal attributes and temperament relevant to the position.
- General health which will allow for the performance of all duties and functions of the position.
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