Service Excellence for Police

Today, Deputy Commissioner Viv Rickard launched the “How to Make a Complaint” multilingual pamphlet and online feedback system.

The multilingual pamphlet is available in 12 different languages, and outlines the different ways members of the public can make a complaint or express their dissatisfaction in the service they have received.

Every year, Police ask around 10,000 people what they think of the service they've received from Police.

“I'm delighted to say we're enjoying a record level of trust and confidence,” says Deputy Commissioner Rickard. “We love to hear when we get things right but it is as important, if not more important, to hear about it when the service we provide is not as good as it should be. Only then can we address our shortcomings and become better at what we do.”

“It's important for us to know what people think of our service - in New Zealand we police by consent and cannot afford to lose the support of the people we serve.”

The resources are borne from the Commission of Inquiry which recommends Police allow all members of the public, no matter what ethnic background, to provide feedback to Police.

The pamphlets are available in Police stations, and are also included with the online feedback system on the Police website.